Privacy Policy – Drofilla Smart Logistics Platform

Effective Date: August 20, 2025

Drofilla (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our mobile and web applications (the “App”) and related services.

1. Information We Collect

• Contact Information: Name, email address, phone number, and physical address for account creation, order management, and communication.
• Identifiers: User ID and Device ID to manage accounts, enable notifications, and improve app performance.
• User Content: Comments, notes, and support messages submitted within the app.
• Diagnostics: Crash data, performance data, and technical logs to improve app stability.
• Usage Data: Information about app interactions (such as clicks, taps, and session activity) for internal analytics and improving the user experience.

2. How We Use Your Information

We use collected information only for the following purposes:

• To provide core app functionality (order management, warehouse operations, and delivery tracking).
• To maintain and improve the performance and stability of the app.
• To communicate with registered users about their account, orders, or support requests.
• To analyze app usage for product improvements.

3. Data Sharing and Disclosure

We do not sell, rent, or share your information with advertisers or data brokers. We may share limited data with trusted service providers (such as analytics, crash reporting, and hosting providers) who help us operate the app, under strict confidentiality agreements.

4. Tracking and Advertising

We do not use your information for cross-app tracking, targeted advertising, or marketing attribution.

5. Data Retention

We retain user data only as long as necessary to provide our services or comply with legal obligations. User-generated content (such as order comments) may be stored as part of business records.

6. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, update, or delete your personal information. To make a request, please contact us at the email below.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, laws, or our practices. If significant changes are made, we will notify users within the app or by email.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Drofilla Support
Email: support@drofilla.com